Wine Captain - The Parade (Wine Jobs: Wine Retail & Sommelier)

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

You will:

• Achieve business results by:
• Delivering sales programmes and marketing campaigns
• Upselling our wine product to guest and boost up the sales
• Taking effective measures to manage operating costs at the Parade (including stock management and staff rosters)
• Assisting the Assistant Restaurant Manager / Restaurant Manager to develop wine retail plan, wine lists and wine-by-glass programmes for HTV
• Provide excellent services to Members and guests by:
• Demonstrating professional salesmanship during interactions with Members and guests
• Establishing frequent contact and building strong relationship with Members
• Proactively soliciting and sharing Members’ feedback with superiors, peers and subordinates and logging feedback
• Deliver coaching, training and education programmes for team members and colleagues in all operating units to enhance overall level of wine knowledge.
• Take effective measures to ensure that the operation within areas of responsibilities complies with the SOP requirements and all staff are well trained and perform according to the new SOP requirements and standards; recommending for SOP changes and maintenance, if necessary. 
• Take effective measures to ensure that the team meets the Club’s compliance requirements, policies, procedures and guidelines by:
• Ongoing management of F&B quality, service standards, facilities and safety records
• Arranging appropriate training sessions and briefings for staff
• Enforcing and implementing the HACCP system and participating in the Clubhouse HACCP Committee
• Working closely with Food Safety Quality Assurance team to address related issues
• Perform any other related duties as and when assigned by supervisor.
• Developing experiences via unique products or services such that Members and guests recognise that our offerings are worth recommending to their peers.
• Assisting in managing a team whose performance in service excellence and guest engagement are the level of role models for peers.

You should have:

• Form 5 standard, preferably with Diploma in Hotel Management or equivalent
• Five years’ relevant experience in hotel or sizable catering establishment with two years in similar position
• Broad knowledge of tableside service, food, wine, beer, liquor, sake, Chinese wine etc.
• Good knowledge of all relevant products and specifications (vintages, graph varietals, correct blends, pricing, etc.)
• Computer literacy an advantage
• Fluency in both written and spoken English
   

The level of appointment will be commensurate with qualifications and experience.