Area Sommelier (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Island Shangri-La

  Hongkong Island, Islands

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. 

We are looking for an Area Sommelier based at Island Shangri-La, Hong Kong!

As an Area Sommelier, we rely on you to

Responsible for Shangri-La wine programs and all wine related sales, promotions and marketing campaigns for HK region in order to achieve the sales targets

Manage Shangri-La En Primeur wine sales via on property retail sales & online retail sales, work closely with Group F&B, e-Shop & COE marketing to ensure revenue targets/budgets for retail sales are achieved

Work closely with Regional Procurement & Group F&B on regional / group wine contracts

Responsible for awards & media recognitions of the Hong Kong outlets wine program

Lead the Sommelier team to maintain superb service for guests and establish the performance measurements for the hotel sommeliers such as revenue targets, database of wine lovers, quality training and finally overall wine service quality

Constantly obtaining customer feedback during operation to ensure great satisfaction

Ensure effective communication within F&B and actively work with F&B marketing to update relevant social media channels to drive interest and awareness

Assist Hong Kong properties as it relates to staffing, task force development and analysis to improve financial and service matrix

Conduct on-site training and create a master wine training document integrating requirements from WSET and Court of Master Sommeliers for the team's sustainable development

We are looking for someone who has

Diploma / Degree in Food & Beverage, Wine Study, Hospitality Management or related disciplines with attaining related wine certifications or equivalent to Master Sommelier level

A minimum of 10 years of relevant working experience in 5-star luxury hotels; with at least 2 years experience as a Head Sommelier managing the wine portfolio independently

Sound knowledge of international wines and vintage merits with detailed understanding of the components and procurement management

Excellent command of both spoken and written English

Well versed with both internet and computer applications

Innovative, profit-driven and strong business acumen

How To Apply