Private Clients Account Manager - Wine Merchants (Wine Jobs: Sales & Marketing)

KEY RESPONSIBILITY AREAS

Performance Goals

• Meeting monthly turnover and profit targets
•  Meeting interim targets on offers and company initiatives

Relationships

• Enthuse Corney & Barrow Values and Ethics
• Maintain excellent customer relationships by delivering the Corney & Barrow Customer Experience
• Maintain excellent customer retention levels
• Organisational awareness within Corney & Barrow

Product Expertise

• Become an expert in, and at, selling the benefits of the Corney & Barrow agency portfolio and service offering.
• Demonstrate well-informed general knowledge of wine industry

Business Development

• Meeting new business targets
• Identify, evaluate and pursue sales opportunities

Brand Management

• Ambassador for Corney & Barrow and our brands

Competencies and Experience

Sales Ability

• 2+ Years proven sales experience, preferably in private customer wine sales within Hong Kong market
• Manages resources and information in a timely manner
• Prepares and implements plan of weekly sales activity
• Strong aptitude for tele, written & face-to-face sales
• Tenacious and persistent in pursuit of sales

Product Knowledge

• Committed to continuous self-learning, tasting and research within wine industry
• WSET Advanced Certificate desirable
• Ability to become a specialist in an area

Networking

• Develop personal network of high net worth private customers
• Persuasive, influential, well-organised approach

Relationship Management

• Build and maintain strong relationships with private customers, and maximize revenue from these
• Ability to handle objections & turn into a positive result
• Always demonstrates integrity
• Courage and resilient in the face of rejection

Finance Knowledge

• Understanding of sales figures while taking responsibility for sales budgeting, calculating margins and evaluating all expenses against profitability.
• Able to monitor collections and financial status of customers in order to minimise bad debts

Personal Motivation

• Result-driven, mature and self-motivated person
• Proven ability to work independently
• Optimistic and self-confident nature

Teamwork and Communication

• Strong interpersonal and communication skills
• Strong telephone and written sales skills
• Ability to work well in small immediate team and share in success of others
• Ability to build close organisational relationships
• Participate and contribute in sales team meetings

Adaptability, flexibility, innovation

• Identify product range / brand extension opportunities and liaise with Buying and Marketing for development

Language

• Fluent in spoken and written English.  Cantonese and Mandarin is an advantage, but not essential