Private Client Account Manager
(Wine Jobs:
Sales & Marketing)
Full Time
Hong Kong,
Central and Western
Who are we?
FINE+RARE has garnered a reputation as the leading online platform for both buying and selling fine wine and spirits. Like the clients we serve, we are passionate about the vine. We take enormous pride in the level od service and expertise we provide.
Job Purpose
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience. They are also responsible for activating, retaining, and developing F+R’s clients along with being accountable for managing and delivering their own individual monthly sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic, and consistent fine wine sales team environment.
Key Responsibilities
- Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines.
- Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients.
- Nurture and develop high potential clients to become key accounts.
- Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target.
- Manage accounts receivables – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
- Accountability for credit notes/returns to ensure decision-making and processes are considered.
- Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
- Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
- Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.
- Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers.
- Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
- Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
- Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service.
Skills, Knowledge + Experience
- Proven sales experience of performing to standard of commercial excellence for an extended period.
- Consistent track record of achieving monthly sales targets.
- Exceptional communications skills, both internally and externally with clients, with all levels.
- Excellent written and verbal communications are essential.
- The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook.
- Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above.
- Driven and ambitious, motivated by achieving outstanding results.
- Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
- Commitment to results; adaptable to change and flexibility.
