Private Client Account Manager (Wine Jobs: Sales & Marketing)

Full Time

  FINE+RARE Wines Asia Ltd (http://www.frw.co.uk)

  Hong Kong, Central and Western

 

The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience.  The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.

 


Responsibilities:

  • Working to establish, nurture and develop long-term, high quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the worlds's greatest wines.
  •  Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients.
  • Nurture and develop high potential clients to become Key accounts
  • Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target.
  • Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
  • Accountability for credit notes/returns to ensure decision-making and processes are considered
  • Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
  • Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
  • Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market. 
  • Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers.
  • Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
  • Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
  • Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service.

Specification:

  • Proven sales experience of performing to standard of commercial excellence for an extended period
  • Track record of achieving targets
  • Exceptional communications skills, both internally and externally with clients, with all levels
  • Excellent written and verbal communications are essential
  • The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outloo
  • Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
  • Driven and ambitious, motivated by achieving outstanding results
  • Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.

 

How To Apply

To apply, please send your CV and covering letter to careers@frw.co.uk.

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