Customer Services Executive (5-day Work) (Wine Jobs: Management & Administration)

Full Time

  Kerry Wines Limited

  Hong Kong, Central and Western

Who We Are 

Kerry Wines Limited is the Kerry Groups specialist wine company. We aim to share our passion for wines with a philosophy that quality wines should be accessible. In our pursuit of this ideal, we seek to become a leading fine wine company, serving both businesses and private clients in the Greater China Region. 

What We Offer 

  • To provide a range of integrated fine wine solutions to consumers, and to trade and business partners. 
  • To deliver quality brands, professional expertise, and dedicated service to help clients achieve their goals and guide them through their journey of wine discovery. 
  • To focus on optimal selection, storage and delivery. Our clients can be assured of the provenance, authenticity and condition of our wines, and the fact that most of our labels are sourced directly from producers or from trusted négociants and wine merchants. 

Who We Serve 

  • Premium On-Trade Luxury Hotels, Restaurants, and Corporations. 
  • Private Individuals. 
  • Business Partners Quality Wine Producers, and Trusted Négociants and Wine Merchants. 

We are currently looking for high caliber candidates to join us. 


  • Co-ordination and overall controlling of order progress 
  • Receive, check and consolidate Sales Order after orders finalized from Sales 
  • Facilitate coordinate customer defective return 
  • Manage order fulfillment issues related to different parties 
  • Handle stock allocations 
  • Manage Hong Kong delivery arrangement 
  • Provide updates on order shipment status 
  • Act as first contact point for customer complaints enquiries 
  • Support the sales process and follow-up with administrative tasks 
  • Handle customer inquiry, follow up orders independently from hotlines 


  • Diploma or above 
  • 1 years relevant working experience, preferably in retail / distribution environment 
  • Good management skills in communication, especially telephone manner 
  • Proficient in MS Office, especially MSExcel (Pivot Table, Vlookup) 
  • Experience in ERP system 
  • Good command of both spoken and written English and Chinese (including Mandarin) 
  • We offer attractive remuneration package commensurate with qualifications and experience for the right candidate. 

To apply, please submit your application with full resume and expected salary by clicking Apply Button. 

(The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. 

Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.) 

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