Customer Service Officer (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Watson's Wine

  Fo Tan, Sha Tin

Who you are?

Are you a Listener and a Connector? We are looking for a high caliber who is sensitive to others and attentive to a conversation. A candidate who is always finding ways to avoid confrontation by employing skillful collaboration.

About the job: 

Handle customers’ enquiries & complaints regarding on pre-sales & post sales issues through email and phone in a professional manner

Follow up after sales service issues include but not limited to delivery, order cancellation, return order and refund arrangement

Work with Online Business and Distribution team to ensure timely and quality delivery service

Handle membership related administration works

What we look for? 

Higher Diploma or above

Minimum 2 years' working experience in related to customer servicing

Strong customer service mind and result-oriented towards customer service delivery

Good command of English, Chinese in both written and spoken (including Mandarin)

Self-driven in problem solving and proactive team player

Don’t miss the chance to join our winning team!

Interested parties please forward your resume with current and expected salary package to our Company’s email. To be one of US, you can enjoy:

Comprehensive Medical and Life insurance coverage, including your spouse and children

Exclusive company pension schemes

Marriage, Maternity and Paternity Leave

Exclusive shopping discount, Bazaar Sales for our people only

Convenient office location, less than 5 min. walk from MTR

Professional training and career advancement opportunities

Contemporary workplace with Onsite Clinic, Lactation Rooms, free drinks and chill out areas

Well-equipped Gym inside our office building, plus fitness and interest class packages

Free round-trip lunchtime shuttle bus services to Shatin


We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

How To Apply

Interested parties please forward your resume with current and expected salary package.

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