Retail Sales Assistant
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Central,
Central and Western
Responsibilities include
- Providing full support to our Client Experience Manager
- Maintaining our luxury retail cellar and private members rooms in immaculate condition, without exception
- Ready to welcome our clients to our cellars, arranging appointments on request and hosting them for meetings and viewings as required
- Providing refreshments and serving wine, at fine dining standards. Responsible for upkeep, cleaning and maintenance of stemware
- Providing a high level of aftersales service support to clients. Assisting with delivery of wines and goods if required
- Working alongside our Client Experience Manager to maintain and exceed sales targets, assisting with regular stock take and buying requirements for the cellar
- Assisting with organising and hosting of events, including liaison with our partners as well as handling invitations for guests
- Researching the local and regional fine wine and fine dining market, in order to understand the scene and competitor activities, and reporting on this as required by management
Requirements
- Fluent spoken and written in English, Cantonese and Mandarin
- Experience within hospitality sector – fine-dining work experience strongly preferred
- Organised and task driven, well presented and personable
- A consistent curiosity to understand more about both our clients, fine wine and fine dining
- Possess a positive attitude and willing and able to work under pressure. A team player who can, when required, work independently
- Outstanding interpersonal and communication skills
- WSET qualifications favourable
- Good command of customer service management, and payment systems
- Immediately available preferred