eCommerce Operations Analyst APAC (Wine Jobs: Management & Administration)

Full Time

  Vivino Hong Kong (

  Central, Central and Western

We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino will be at the forefront of this growth. Now is the time to join a fast paced and growing team.

Based in Hong Kong and reporting to the VP Asia Pacific, we’re looking for an experienced Operations and Logistics Analyst who can help us with the day-to-day of running the Vivino Checkout in Asia Pacific – currently Hong Kong, Singapore and Australia. We need someone who can communicate with many different parties, including Wine merchants, distributors, fulfillment centers, and customers.

You will soon become a Vivino operations expert so that you can help our customers and merchant partners quickly and efficiently as we strive to build the world’s largest wine marketplace.


  • Manage the day-to-day relationships with our merchant partners across the region and drive the on-boarding of new merchant partners
  • Responsible for the operational side of our daily curated wine offers: setting up offers, liaising with distributors, optimizing performance
  • Manage Purchase Orders to secure accurate and timely delivery from vendors to third-party logistics partner
  • Manage Fulfillment Center to ensure orders are shipped on time and safely to customers
  • Supporting our Customer Experience team and acting as second level support on customer and merchant issues
  • Edit and help write promotional pages for selling wines
  • Daily, weekly, and monthly reporting on operational efficiencies and sales for eCommerce
  • Research on potential wines that will be offered to customers

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