BARTENDER (Wine Jobs: Wine Retail & Sommelier)

  Niccolo Chongqing (Wharf Hotel)

  Hong Kong, Kowloon City

RESPONSIBILITY

• Ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
• Takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Fully conversant with all aspects of the Micros Computer System.
• Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
• Takes guest order and serves items without unnecessary delay.
• Familiars and have good knowledge of the Outlet’s Menu and Wine List.
• Up-sells beverage to increase the revenue.
• Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
• Maintains par stocks of beverages and guest supplies.
• Prepares mise-en-place according to the requirement and operation needs.
• Prepares and serves Cocktail as requested.
• Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
• Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
• Ensures all glasses are well polished.
• Assists in Bar stock inventory and maintains an accurate inventory record.
• Submits request for replenishing the beverage items in the Bar.
• Verify cash received ensuring only genuine money been collected. 
• Verify all credit cards presented by guest within validity of the card. 
• Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 
• Report and explain any discrepancies in outlet checks, daily transactions and reports. 
• Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics. 
• Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel. 
• Exercise responsible behavior at all times and positively representing the Niccolo hotel
• Attend training sessions and meetings as and when required.
• Carry out any other reasonable duties and responsibilities as assigned. 

QUALIFICATIONS

• High School graduate or above，hotel Management or equivalent.
• Catering school certificate is an advantage.
• 1 years related experience or an equivalent combination of education and work-related experience.
• Tactful with good interpersonal & communication skills.

How To Apply