Customer Service Officer
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Watson's Wine
Fo Tan,
Sha Tin
Who you are?
Are you a Listener and a Connector? We are looking for a high caliber who is sensitive to others and attentive to a conversation. A candidate who is always finding ways to avoid confrontation by employing skillful collaboration.
About the job:
Handle customers’ enquiries & complaints regarding on pre-sales & post sales issues through email and phone in a professional manner
Follow up after sales service issues include but not limited to delivery, order cancellation, return order and refund arrangement
Work with Online Business and Distribution team to ensure timely and quality delivery service
Handle membership related administration works
What we look for?
Higher Diploma or above
Minimum 2 years' working experience in related to customer servicing
Strong customer service mind and result-oriented towards customer service delivery
Good command of English, Chinese in both written and spoken (including Mandarin)
Self-driven in problem solving and proactive team player
Don’t miss the chance to join our winning team!
Interested parties please forward your resume with current and expected salary package to our Company’s email. To be one of US, you can enjoy:
Comprehensive Medical and Life insurance coverage, including your spouse and children
Exclusive company pension schemes
Marriage, Maternity and Paternity Leave
Exclusive shopping discount, Bazaar Sales for our people only
Convenient office location, less than 5 min. walk from MTR
Professional training and career advancement opportunities
Contemporary workplace with Onsite Clinic, Lactation Rooms, free drinks and chill out areas
Well-equipped Gym inside our office building, plus fitness and interest class packages
Free round-trip lunchtime shuttle bus services to Shatin
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.
How To Apply
Interested parties please forward your resume with current and expected salary package.